Privacy Policy

Pricing and Availability

We make every effort to ensure correct, accurate and updated pricing and availability information on our website. But there may be occasions when the same are not up to date due to conditions out of our control. Hence we reserve the right to change these without notice.


We accept Visa or MasterCard debit and credit cards in AED for payment.

Your Account

If you use the website, you are responsible for protecting the privacy of your account information and password as well as limiting access to your computer to stop unauthorized users from accessing it. You consent to being held accountable for all actions taken using your account or password. You must take all necessary precautions to keep the password private and secret. You must notify us right away if you have any cause to suspect that your password has come into the possession of a third party or that it is currently being used or is likely to be used in an illegal manner. Please make sure that the information you supply to us while registering is accurate and full, and let us know right away if there are any changes. You can access and edit most of the information you provided us within the ‘my account’ area of the website. Sy'a retains the right, in our sole discretion, to revoke access to the website, delete or alter content, or cancel orders. If we have to cancel an order, you won't be charged. On this website, we only accept orders from consumers. Please get in touch with us at or by calling +971 (50) 03617245 if you are a business looking to buy these items for resale or for gifting.

Your Conduct

You are not allowed to use the website in any way that compromises or harms it in any way or is likely to compromise or harm it in any way. You also may not take any action to edit or alter it in any way.


Sy'a disclaims all liability for any losses that may result from the use of this website or the purchase of any items from here.

Governing Law and Jurisdiction

These terms are governed by UAE legislation, which also governs how they are to be interpreted. We won't conduct business with or offer any services to OFAC-sanctioned nations. United Arab of Emirates is our country of domicile. The website is maintained by Biotea Blends FZC. Customers using the website who are minors or under the age of 18 are not allowed to register as users, conduct transactions, or otherwise use the service. Cardholder must keep a copy of the merchant's policies and rules as well as transaction records.

Alteration of service or Amendments to the conditions

With respect to changes to our website, policies, and these conditions, we reserve the right to make changes to any or all of these at any time.

Offers & Promotional codes

A single order can have onlyone active Discount Code applied to it at any given time during checkout. Offer-specific limitations and conditions (such as an expiry date or a country restriction) may apply. Please read the offer carefully for more information. All promotional offers are subject to availability. We have the right to modify or discontinue any special offers or promotional codes at any time and without prior notice. Contact us at if you have any queries about our terms of service.