Shipping & Returns

Returns and exchanges

We offer a 15-day exchange and return policy for tea accessories bought from our website. Within 15 days of receiving them, you may return any tea accessories you bought from our website for a refund or exchange as long as they are still in their original packing and condition. Please note that packaged teas and loose leaf teas are not returnable, exchangeable or eligible for any refunds. Please send us an email at with all the necessary information to start a return or exchange for tea accessories bought from our website, and we will make the necessary arrangements.